I'll continue to write about this over time as a way to jot my thoughts on product design as a way to learn and improve myself in this area.
Design Rants (easy to do, I'll try to be constructive also)
Everybody's got the new fancy VoIP phones with a jillion features. The main complaint is how the handset sits on the cradle. In the old timey phones you can close your eyes and just place it on the cradle, or you can slam it, and the baby will stay in there. Also the old timey cradles were horizontal so you didn't have to turn your wrist in an unnatural way, the new timey ones are 'vertical'. In the new shamncy phones its like a ballet to place the handset back: if you don't delicately place it in the right way... the damn thing will fall off (done it way too many times!). Plus you can't slam it after an annoying person calls you. If you slam, the whole phone goes flying because the cradle is on the right or left edge! And your IT guy's not going to be happy about that either.
Please just make it of a shape that I can hold properly and not drop it. Not round or oblong things, but cylindrical or narrow things that can be easily gripped by fingers and held in the palm.
Software (there's just too much in there... lets wait a while)